Return & Refund Policy

Return & Refund Policy

Effective Date: [Effective Date]

At Everoak Living, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused and in its original condition

  • Is returned in its original packaging

  • Includes all accessories, manuals, and parts (if applicable)

  • Is accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

  • Personal care and hygiene products that have been opened or used

  • Gift cards

  • Downloadable digital products

  • Clearance or final sale items

  • Customized or personalized products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Return Process

To start a return:

  1. Contact our customer support team.

  2. Provide your order number and the reason for your return.

  3. Wait for return instructions before sending your item.

  4. Pack the item securely and ship it using the provided instructions.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Return Shipping

Unless the item is defective, damaged, or sent in error, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or if the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must instead follow the return process described above.

Contact Us

If you have any questions about returns or refunds, please contact us:

Everoak Living

Email: [Email Address]